Terms Of Service

These terms explain how ordering from Designer Menswear Online works: how we accept your order, how pricing and payment work, how we deliver in the UK, the EU and worldwide, and what happens if something goes wrong. Please read them before you place an order. If anything is unclear, email us at sales@designermenswearonline.com or call 01772 200444.

Nothing in these terms affects your legal rights as a consumer.

1. Who we are

Designer Menswear Online (also known as DesignerMenswear and DMO) is a trading name of Hotena Ltd, a company registered in the UK under company number 06415177 (VAT number GB927820214). Our shop and trading address is Unit 3.9, The Fishergate Centre, Preston, PR1 8HJ, United Kingdom. We have been selling designer menswear from Preston since 2008.

In these terms, “we”, “us” and “our” mean Hotena Ltd. “You” means the person placing the order.

2. Using our website

You must be at least 18 years old to place an order, or have the permission of a parent or guardian.
Please give us accurate contact, billing and delivery details, and keep your account login details private.
You must not misuse the website, for example by trying to gain unauthorised access, introducing viruses, or copying our content, images or product descriptions for commercial use without our written permission.

3. How your order is accepted

When you place an order, you will receive an email confirming that we have received it. This is not yet acceptance of your order.
Our contract with you starts when we email to confirm that your order has been dispatched.
We may decline or cancel an order, for example if an item is out of stock, if there is an obvious pricing error, if we cannot deliver to your address, or if we suspect fraud. If this happens, we will tell you and refund any payment in full.
We may limit the quantity of any item that can be bought in one order.

4. Products, sizes and colours

We work hard to describe and photograph every product accurately. Colours can look slightly different depending on your screen settings.
Sizes and fits vary between brands. If you are unsure which size to choose, especially for suits, tailoring and footwear, please contact us before you order and we will be happy to help.
All products are subject to availability. Stock is shared with our Preston store, so occasionally an item can sell out between your order being placed and being picked. If this happens, we will contact you and refund you in full for that item.

5. Prices

Prices on our website are shown in pounds sterling (£) and include UK VAT.
For customers outside the UK, prices may be shown in your local currency at checkout for convenience. Import VAT, duties and customs fees charged by your country are not included. See section 8 for more detail.
Delivery charges are shown separately at checkout before you pay.
Prices can change at any time, but changes will not affect orders that have already been confirmed.
If we find that an item has been listed at an obviously incorrect price, we will contact you before dispatch. You can then choose to buy the item at the correct price or cancel your order for a full refund.

6. Payment

Payment is taken when you place your order, using any of the payment methods shown at checkout.
All payments are processed securely. We never see or store your full card details.
Discount codes and promotions cannot be exchanged for cash, cannot be combined unless we say otherwise, and may have an expiry date or other conditions stated with the offer.
Gift cards can be spent online or in our Preston store. They cannot be exchanged for cash.

7. Delivery in the UK

Same day dispatch: orders placed before 2pm, Monday to Friday, are dispatched the same working day. Orders placed after 2pm, at weekends or on bank holidays, are dispatched the next working day.
Standard delivery: Royal Mail, £3.95, normally 2 to 3 working days after dispatch. Free on orders over £30.
Next day delivery: Royal Mail Special Delivery, £8.95, delivered before 1pm on the next working day after dispatch (UK mainland).
Delivery times are estimates. Occasionally delays outside our control happen, for example during Royal Mail disruption or bad weather. We will help you track any delayed parcel.
The items become your responsibility once they have been delivered to the address you gave us, or to someone you have nominated to receive them.

8. International delivery, including the EU

European countries: £9.95, sent by Royal Mail International Signed For. Delivery is normally within 3 to 5 working days of dispatch.
Rest of the world: £14.95, sent by Royal Mail International Signed For. Delivery times vary by destination.
Import VAT, duties and customs fees: because we ship from the UK, orders sent outside the UK, including to EU countries, are imported into the destination country. That country may charge import VAT, duties and customs or handling fees when the parcel arrives. These charges are set by your local authorities, are outside our control, are not included in our prices or delivery charges, and are the responsibility of the person receiving the parcel.
If you are unsure what your country may charge, we recommend checking with your local customs office before you order.
Please make sure your address and phone number are complete and correct, because customs and couriers may need to contact you. If a parcel is returned to us because it could not be delivered or because import charges were refused, we will refund the cost of the items once it is back with us. We may deduct the original delivery charge and the cost of the return to us.

9. Your right to cancel and return

Under UK and EU consumer law, you have the right to cancel your order within 14 days of receiving your items, for any reason. Our Refund Policy gives you longer: you can request a return within 30 days of receiving your item.
Items must be returned unworn and unused, in the same condition you received them, with the original tags and packaging. Please try clothing and footwear on indoors and on a clean surface.
To start a return, email sales@designermenswearonline.com with your order number. Please do not send items back without contacting us first.
Once we have received and checked your return, we will refund you to your original payment method, normally within 10 working days. We may reduce your refund if an item has been worn, damaged or handled more than is necessary to check it.
Full details, including items that cannot be returned, are in our Refund Policy, which forms part of these terms.

10. Faulty or incorrect items

Please check your order when it arrives. If an item is faulty, damaged in transit, or not what you ordered, contact us as soon as possible and we will put it right with a repair, replacement or refund, as your legal rights allow.
Your rights under the Consumer Rights Act 2015 for faulty goods are not affected by these terms or by our returns time limits.

11. Our responsibility to you

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill.
We are not responsible for loss or damage that was not foreseeable, for delays or failures caused by events outside our reasonable control, or for business losses. Our products are sold for personal use only.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot legally be limited or excluded, including your statutory rights as a consumer.

12. Your personal information

We use your personal information only as set out in our Privacy Policy. You can unsubscribe from marketing emails at any time using the link at the bottom of any email.

13. Changes to these terms

We may update these terms from time to time. The version that applies to your order is the one shown on our website when you placed it.

14. Governing law and disputes

These terms are governed by the law of England and Wales, and the courts of England and Wales can hear any dispute.
If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts. If you live in the EU, you keep the protection of the mandatory consumer laws of your country and can bring proceedings in your local courts.
If you are unhappy with anything, please contact us first. We are a small, independent business and we will always try to resolve problems quickly and fairly.

15. Contact us

Hotena Ltd trading as Designer Menswear Online
Company number 06415177
VAT number GB927820214
Unit 3.9, The Fishergate Centre, Preston, PR1 8HJ, United Kingdom
Email: sales@designermenswearonline.com
Phone: 01772 200444