Delivery Policy
Designer Menswear Online Delivery Policy
Order before 2pm Monday Friday for same Day Shipping to you.
FREE Standard Shipping on all orders over 30 via the Royal Mail.
We also offer Royal Mail Next Day Delivery within the United Kingdom mainland we will use Royal Mail Special Delivery Next Day Delivery charge is £9.95.
If you are not present to accept the delivery the driver will put a card through your door informing you of how and where to collect your delivery or how to arrange re-delivery.
We also Now offer DPD Next Day Delivery please select this in the checkout.
All orders after 2pm on a Friday will not be shipped to you the following Monday (unless its a bank holiday) then will ship on the Tuesday to you.
We also offer FREE Click & Collect from our Preston Retail Store, Select this option at the checkout, then bring your receipt to the store between the hours of 9am - 5 pm.
DMO Returns Policy
CHRISTMAS RETURNS EXTENDED UNTIL 7.1.26
Returns:
All goods can be returned within 14 days of receipt of your order.
You may send them back for a full refund please email us Sales@DesignerMenswearOnline.com
The goods must be returned to us in a re-sellable condition unworn, undamaged, unmarked, odour free and with the original labels attached and in pristine condition and each garment in its original packaging of receipt to request a full refund.
When trying on a garment please make sure you do not remove any tags nor wash before trying on and that you are not wearing make-up which may in any way result in the above list of damages.
We are unable to refund any garment which is damaged as above or shows signs of wear.
Some of our products are non-returnable due to Hygiene reasons including – Underwear.
Exchange.
All returns for exchanges are dealt with on the same working day of receipt.
Refunds.
Upon receiving the goods returned in satisfactory re-saleable condition we will issue the refund within 3 working days of receipt (Monday/Saturday), and you will see the credit on your card after 3 or 4 working days.
Although we issue the credit straight away it takes this length of time to work its way through the banking system.
A refund will show on your card under our company name: Designer Menswear
Please ensure that you wrap the package securely,For your own protection, we recommend that you send your package by a signed Delivery service please note Royal Mail recorded delivery only insures the goods up to £39.
We cannot be held responsible for packages lost or damaged in the post.
Except where the goods you return are faulty or damaged, the cost of returning the goods to us is your responsibility. All initial postage and packaging costs will be retained by the seller.
This does not affect your statutory rights as a consumer.
Our Returns Policy is provided on the rear your purchase invoice that came with your package and it is also provided on the side of your postage label it is in very small writing.
Complaints Procedure.
All queries should be emailed to Sales@DesignerMenswearOnline.com and we'll do our best to get back to you within 2 hours. If we need to investigate your query further we will advise you if there will be any delay.
Please Send to
289 Designer Menswear ( Returns Team )
Fishergate Centre
PRESTON ,PR1 8HJ
** PLEASE NOTE **
Purchases made within our Retail store in Preston are welcomed for either a exchange or for a Gift Card if required , No Refunds will be given for items bought and paid for in our Retail store.
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